Click the person icon in the top-right corner of the website and sign up using your email address or by linking your Google account.

All information you provide is kept strictly confidential and is used by Frando internally only for shipping and customer service purposes.

After logging in, go to the member profile page in the top-right corner to update your information.

You must become a member before you can register a product warranty.

After logging in, go to the member profile page in the top-right corner to find your warranty records.

You must first register your product warranty before you can request maintenance or repair service.

The warranty period starts from the date on your purchase invoice or warranty card (stamped by the retailer). If neither is available, the manufacturing date of the product is used instead. (1) This warranty is a limited warranty and applies only to products sold through retailers authorized by Frando. (2) Please do not purchase products from unauthorized retailers. Frando is not liable for any damage caused by improper installation or use of products of unknown origin. (3) When purchasing, please ask the retailer for the user manual and warranty card, and have the retailer stamp it and note the installation date. (4) Product color, specifications, and included accessories are subject to change; Frando reserves the right to make such changes.

1. Within 7 days of purchase, a defective or flawed new product will be replaced; after 7 days, all cases are handled as repairs. 2. Warranty covers only the main body/cylinder; consumables are excluded: ・Caliper: body only (excl. piston, seal, screws, pads) ・Master cylinder: body only (excl. lever, piston, reservoir, screws) ・Hydraulic clutch: body only (excl. piston, slave-cylinder fitting, screws) ・Rear brake master cylinder: body only (excl. rod-end bearing, reservoir) 3. Repairs outside the warranty period or terms incur a fee (inspection, repair, shipping). Include your repair request number, plus accessories, warranty card, or invoice, when shipping the item back. 4. Fees are confirmed by phone/email before any repair begins; shipping costs are the customer's responsibility.

The following are not covered by warranty: 1. Warranty period has expired. 2. Product/parts altered, or tamper-evident seal broken. 3. Issues from improper use, unauthorized disassembly/modification, poor environment, improper maintenance, accidents, or other causes. 4. Damage from used/counterfeit/gray-market goods, accidents, human damage, improper operation, modification, or incompatible parts. 5. Force majeure (natural disasters). 6. Self-modification of original specs or color. 7. Normal wear, e.g. fading or peeling stickers. 8. Serial number altered/unidentifiable. 9. Consumable parts. 10. Cases the company determines are not defects. 11. Surface corrosion/paint loss from impact or friction. 12. Deformation/cracking from wear or material fatigue. 13. Color/surface fading from poor storage or long-term use. 14. Incidental costs from product malfunction.

Please keep your warranty card safe, as lost cards cannot be reissued. If you purchased and had the product installed at a physical store, be sure to obtain a warranty card from them, stamped with the store seal and noting the installation date.

When purchasing a used product, be sure to obtain the warranty card from the seller. If the product was registered on our website, ask the seller to transfer the registration to you. Once these steps are completed, the product remains covered under warranty for the remainder of the warranty period.

We generally recommend replacing the rebuild kit before installing a used product, since you cannot know the previous owner's usage history — including whether the brake fluid was changed on schedule or the caliper was regularly maintained.

After receiving the item for repair, Frando's repair department will schedule approximately 5–10 days for the repair (excluding holidays and shipping time), depending on the issue and parts availability, and will notify the customer once the repair is complete. You can also check repair progress through our official Facebook page "Frando Taiwan" — please provide the sender's name and the item's product serial number when inquiring.